SBI Call Centre Calling You ? Read This Before Responding


SBI Call Centre calling you ? Think before responding. Before give your credit card details and other information, Think !

Thirty people including 22 telecallers have been arrested by the Cyberabad (on the outskirts of Hyderabad, created in 1999 especially for the IT sector) police in New Delhi for allegedly cheating nearly 2,000 SBI credit card holders to the tune of Rs 5 crore.

Cyberabad Police Commissioner V C Sajjanar told reporters here they acted on a complaint that some unknown persons posing as SBI Credit Card division staff called up customers, collected card details and carried out monetary transactions through online portals.

Twenty-two of those arrested were telecallers, mostly women, who helped the other accused to carry out the crime, he added.

From the last week of February, three of the accused, who were running fake SBI credit card call centres by engaging 22 telecallers to cheat SBI credit card customers by obtaining their card details including OTP numbers through a website ( to carry out transactions, Sajjanar said.

All the accused were arrested July 8 and produced before a local court in Delhi, which directed that the 22 telecallers appear before the Station House Officer of the Cyber Crimes Police Station here on July 23.

How to protect yourself from credit card fraud ? 

1. Don’t share your card information over the phone or an email. Most credit card companies and banks, won’t ask for your credit card information via email, so an email asking for this information should be a clear sign that you are being scammed.

2. Pay attention to online security news; if a bank that might have your credit card information gets hacked, call your bank, tell them what happened, and ask for a new card. You could wait to see if you get any suspicious charges on your account before alerting your bank, but it’s up to you whether or not you want to take that chance before starting the process.

3. If your card is RFID-equipped (Radio Frequency Identification),  consider getting an RFID- blocking wallet so your card is protected while it’s in your pocket. By blocking RFID signals, the wallet prevents any device from reading the information on your card until you take it out to use it.

4. Make sure to monitor your credit card statements, bank statements, and credit reports on a regular basis to catch a potentially fradulent transaction.


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